At “eKhales” we are committed to protect the information you entrusted to us.
We take all the counter measures to maintain the confidentiality, integrity and security of any personal Information about our users.
This policy explains what data type category is and why we collect such data on visiting our published services and how we use it.
“eKhales” is also entitled to share the personal data of the client to and from the third parties if it is necessary for performing the service properly, permitted by the legislation and/or serves the commercial purpose.
This Privacy Policy does not replace any other consents which client may have previously provided to us in respect of their Personal Data, and their consents here are additional to any rights which we may have at law to collect, use or disclose your Personal Data.
Please spare your time to read this Privacy Policy so that you know what we collect as personal data and understand the purposes for which we collect, use and disclose your Personal Data.
Below are several definitions of terms used within this policy:
Personal Information – Personal Information refers to personally identifiable information about a consumer, customer, or former customer of this Institution.
Internet Protocol (IP) Address – an IP address is a unique address that devices use in order to identify and communicate with each other on a computer network.
Cookie – a Cookie is a very small text file sent by a web server and stored on your hard drive, your computer’s memory, or in your browser so that it can be read back later. Cookies are a basic way for a server to identify the computer you happen to be using at the time.
Service Provider – In order to provide a full range of online services, we may use various third-party providers. These third parties provide services such as: website hosting, bill payment, and account aggregation. Third party providers are referred to within this policy as “Service Providers”
How we collect your personal data?
Generally, we collect your personal data in the following ways:
- When you register yourself to our services, use request information or sign up for our products and services, you may be required to provide us with your Personal Data.
- In doing so, you agree and consent to “eKhales” as well as authorized service providers and relevant third parties collecting, using, disclosing and/or sharing your Personal Data in accordance with this Data Protection Policy.
- When you use services on “organization Platform” to register.
- When you request that we contact you, or when you respond to our request for additional Personal Data, our promotions, campaigns and other initiatives.
- When you submit your Personal Data to us for any other reason through “organization platform”
Why we collect your personal data?
We may use your information or combine it with other information to / for:
- Provide you with better services, improve, and personalize your digital experience.
- Respond to services or product requirements by the relevant authority and regulators
- Respond to your inquiries and fulfil your requests.
- Verify your identity, authenticate you to use our Digital Services and verify your location.
- Allow you to apply for our services process requests and evaluate your eligibility for such services.
- Measure quality of service results.
- Market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity.
- Use it in other ways as required or permitted by law or with your consent
What we collect as personal data?
Basically, we may collect 4 types of data from you through Organization platform/service
- “Personal information” refers to information that directly or indirectly identifies a particular individual, such as information you provide during registration or similar online fields. Examples may include:
- Name
- Mobile number
- National ID number and/or Passport Number
- University Student ID
- “Biller information”refers to information related to entities who issue bills or invoices within the app. This information is collected to facilitate accurate billing, payment processing, and record-keeping. Examples may include:
- Accounting Unit’s institutional code
- Accounting Unit’s supply order
- Customer Number
- Tax claim number
- Tax Registration Number
- Insurance number
- “Anonymous information” means information that cannot reasonably be used to identify a particular individual. Examples may include:
- IP address
- Information collected through tracking technologies
- Demographic information that you provide to us and aggregated or de-identified data
- Location information may be collected when you request certain services that are dependent on your physical location.
- Device Information, as described below, we may collect information from and about the devices you use that integrate with our Products, and we combine this information across different devices you use. Information we obtain from these devices include:
- Device attributes: information such as the operating system, hardware and software versions, and browser type
- Identifiers: unique identifiers, device IDs, and other identifiers
- Data from device settings: information you allow us to receive through device settings you turn on, such as access to your GPS location
- Network and connections: information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address
- Cookie data: data from cookies stored on your device, including cookie IDs and settings.
- Payment processing, you will be prompted to input your card details to proceed with payment. No card information is being stored after processing.
How we share your information?
We maintain strict security systems designed to prevent unauthorized access to your information by anyone, including our staff. “eKhales” takes every necessary precaution to protect the confidentiality of its client’s information, including the confidentiality of personal data. We’re committed to respecting your privacy and safeguarding your personal data. If we ask other entities to process data on our behalf, we’ll always make sure they follow similarly high standards to those followed at “Ekhales”.
We may share your information, when applicable, with:
- Billers involved in delivering the services you requested for fulfilment
- If we’re required by laws, Judicial requests or Law enforcement authorities requests in accordance with the Laws of The Arab Republic of Egypt to share your data with them or with other organizations, we always do so securely, and we don’t share more than requested information as per the national laws
- When we support government initiatives.
“eKhales” uses the latest technology standards to protect the security of your data and whenever we work with the third parties to provide support services, we will require them to observe our privacy standards and to allow us to audit them for compliance.